An apology and forgiveness are two important steps towards mental health and well being, but they don't always translate into reconciliation. To truly reconcile, the offender needs to do everything in their power to FIX WHAT WAS BROKEN. I understood this as a child but didn't know how to articulate it. When another child would break something of mine, then apologize, it didn't fix my toy. I harbored resentment. The apologies became rituals, not solvents, and phoniness crept into our relationship, rendering the apology and forgiveness ineffective. If they fixed it, or their parents bought me another toy, we were able to move on as if nothing had happened. It is the same with adults.
Muhjahid Qahhar Author of the gripping, innovative novella Ambivalence: The Beginning